Onboarding

Welcome to the onboarding journey for the Immediate Low-Value Payment System (SPBVI) as an indirect participant. With the support of Passport and the Sponsor Bank, we’ll guide your organization step by step so you can access Colombia’s real-time payment infrastructure.

Our goal is to make the process clear, smooth, and secure, from contract signing to going live.

Onboarding Phases

How We Support Your Journey

Explore the Sandbox: Instantly test and experiment in our Sandbox environment.
Access Key Resources: Find guides, API references, and best practices in our documentation.
Start Building: Develop and innovate with our APIs.
Test and Refine: Rigorously test your integration and reach out for support when needed.
Certify, Integrate and Launch: Transition smoothly from Sandbox to Production.
Receive Ongoing Support: Benefit from continuous guidance and updates.

1. Before You Start

You’ll need:

A signed NDA with Passport.
A demo session of the immediate payments service.
Acceptance of the commercial offer.
Validation, negotiation, and electronic signature of the contract and annexes.

During this stage, Passport is your main point of contact through email, a dedicated Slack channel, or the Dashboard, where you can also log incidents and access technical support.

2. Kick-Off

Once the contract is signed, we schedule a Kick-Off Session:

Teams are introduced.
Overview of the onboarding process.
Delivery of the document package required by the Sponsor Bank.
Review of Sandbox access, endpoints, operating model, and technical docs.
Agreement on a tentative timeline for testing and go-live.
Opportunity for Q&A and confirmation of communication channels.

3. Submission of the Document Package

The participant must submit to Passport a document package including:

Certificate of incorporation and legal representation.
Updated Tax ID (RUT).
ID of the legal representative.
Financial statements and tax filings.
Shareholders and board member lists.
Specific forms and contracts (e.g., VIN-F-10, CAP-F-32, etc.) from Sponsor Bank.

Passport reviews and validates the package, provides feedback if needed, and forwards it to the sponsor bank for approval.

4. Account Opening and Funding

Passport requests account opening with the sponsor bank.
The sponsor bank validates the documentation and may request changes.
Once approved, the bank opens and certifies the account.
The participant must fund the account within 24 hours after opening.

5. Implementation & Integration

Validation of documentation and required technical integrations.
Endpoint connection with Passport support.
Review of the operational model.
Connectivity and payment tests in the Sandbox.
Documentation of the participant’s operating model.

6. Certification

Certification ensures transactions are executed correctly and securely. The process includes:

Passport requests certification from the sponsor bank.
Sponsor bank schedules validation sessions.
The participant runs test cases with the bank’s support.
The participant prepares a test report.
Passport validates and submits evidence to the bank.
The bank evaluates compliance.

If issues arise, tests are repeated until full compliance is achieved.

7. Go Live 🚀

The sponsor bank confirms the official go-live date.
The participant prepares production operations.
On the scheduled date, operations begin.
Passport keeps support channels open for incidents and inquiries.

In Short:

Accept Proposal: Sign NDA, attend demo, and approve commercial offer.
Sign Contract: Complete electronic agreement with Passport.
Kick-Off: Initial meeting, process overview, and Sandbox access.
Submit Documents: Legal, financial, and technical package validated by Passport.
Open Account: Sponsor bank opens and certifies account; participant funds it.
Integrate & Test: Endpoint connections, Sandbox testing, and operational model review.
Certify: Run official test cases with sponsor bank.
Go Live 🚀 : Sponsor bank confirms go-live date; operations begin.
Stay Supported: Passport continues providing assistance and updates.

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